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Return Policy

30-Day Satisfaction Guarantee

At Gorditas Coffee, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of purchase for a full refund or exchange.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Service team at customerservice@gorditas.co to request a return authorization.
  2. Pack the item securely in its original packaging, if possible, and include any accessories or documentation that came with the product.
  3. Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. Upon approval, we will process your refund or exchange within 30 days, and you will receive an email notification confirming the refund.

Return Criteria

  • The item must be returned in its original condition, unused, and with all tags attached.
  • Returns that do not meet these criteria may be subject to a restocking fee or may not be eligible for a refund.

Contact Us

If you have any questions or concerns about our return policy, please contact our Customer Service team at customerservice@gorditas.co. We are here to assist you and ensure your satisfaction with every purchase.

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